We’re always looking to increase our talented, global team and one of our newest team members, Richard is no exception. Richard has 25 years of experience across sales and marketing and joins our awesome team on the ground in the UK. We chatted to Richard about why he chose Flux and what he anticipates is coming for energy retailers in the UK and Europe.
TELL US ABOUT YOUR TIME IN THE ENERGY AND SAAS SECTOR?
Over the past 15 years, I have specialised in delivering SaaS solutions to some of the UK and Europe’s largest organisations. I was responsible for a few of the earliest deployments of SaaS within the retail sector, pioneering the contractual frameworks and the underlying commercials for these solutions. Specific to the energy sector I have worked with, and provided solutions for, energy suppliers, generators, traders and consultancies - so you could say it’s a huge area of interest for me.
WHAT ATTRACTED YOU TO FLUX?
When I first started in the energy industry I found myself working with suppliers who supported the Industrial and Commercial (I&C) sector. We sold systems that supported energy trading. Early on in the role I detected a pattern - all I&C suppliers were dissatisfied with their billing solutions. It caused them the most frustration and ultimately ended up eroding their already thin margins. At the time we did not provide billing systems but I was very intrigued. When Flux launched FlexiBill, their proven solution for that very problem, I couldn't resist getting involved.
THE CREATION OF FLEXIBILL
To create a solution to the billing issues affecting so many energy retailers such as increasingly complex data and accuracy issues, Flux partnered with Belgium company, Gorilla. Through this partnership, the team were able to identify some of the largest problems facing I&C customers and build a solution that would be smart and of course, flexible.
WHAT FLEXIBILL OFFERS
FlexiBill offers energy retailers the ability to serve highly complex I&C customers as well as a broad range of distributed energy connections. This cloud-native, automated, algorithmic billing system is designed to bill any tariff and price any plan, whether they apply to one connection or many. As business needs change, the system flexes and scales for growth thanks to a philosophy of configurability above customisation. Scaling up is both simple and low-cost; a cloud-based delivery model allows for continuous, efficient and low-risk product improvements with a risk free test environment.
WHY FLEXIBILL IS A REVELATION FOR ENERGY COMPANIES
Flux clients and their customers benefit from more accurate reconciliation and reduced errors, debt and billing exceptions, given the product’s automated data validation. Bills are not generated until after validation has been run, and are easily understood by the end user. Energy data is accessible and digestible, allowing clients to make informed, data-driven decisions for product and service improvement. Put simply, we believe we offer the most advanced billing engine globally available.
While the rapid rise of prosumers, DER, microgrids and the internet of things shape the future of energy, alongside global threats such as climate change, utilities need to keep pace to remain competitive and compliant. Has your energy retail business been looking for a solution to complex billing? Get in touch with Richard or another member of the Flux team to talk about how our flexible billing product is the solution you’ve been searching for.
About Emma Tackney
Emma Tackney brings both private and public sector experience to her role as Flux's Marketing Manager. Emma is based in Wellington, New Zealand.